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Customer chemical health and safety education: A tool for competitive advantage
The Hazard Communication Standard requires that workers who are potentially exposed to chemicals receive both information (MSDSs) and training appropriate to the potential exposures and hazards involved (1). Product stewardship, as exemplified by the Chemical Manufacturers Association's Responsible Care Program, is becoming standard business practice. Chemical health and safety (CHS) "is the inverse of proprietary intellectual property," notes at least one expert (2). The more people who know how to safely handle a chemical product, the greater the competitive advantage of the product's manufacturer. CHS professionals can help their employers seize this competitive advantage and improve their job security and career-advancement opportunities.
Customer-supplier partnerships
Suppliers and manufacturers benefit from training their customers to safely handle and use their chemicals. Besides meeting government regulations, chemical suppliers can turn customer safety education into a tool for commercial advantage. High-quality customer safety education can improve customers' chemical-handling procedures by reducing spills, accidents, and insurance costs. In particular, well-presented safety seminars can reassure customer personnel that they are properly trained, reducing workplace stress. In these ways, the supplier provides value beyond that of the chemical itself.
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